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Client Privacy Statement 

The Wheelhouse Veterinary Centre Ltd takes your privacy very seriously and we are committed to handling your information in a secure and responsible manner, in line with the General Data Protection Regulations 2018.  

We will need to collect personal information from you under the terms of a contract we have with you. If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. Any data collection that is optional would be made clear at the point of collection. 
• We can send you an email and/or text for Appointment and Treatment reminders

• We can send you an email, text & post for Vaccination reminders

• We may also contact you from time to time by email, text & post to update you on important pet information, special offers, competitions, updates from the surgery etc.  

• We will never sell your personal details onto any third party without your explicit consent

• You can manage your personal preferences on how we contact you by accessing your very own Pet Portal via our website  

• We will update and change any communication methods that we have recorded straight away when requested by you. Just let us know by telephone, email or visiting one of our surgeries. 01494 782001.

• We may share your personal data with:

                     - Companies running loyalty schemes/reward schemes that you take part in

                     - Your pet insurance company  

                     - Other veterinary practices, specialist veterinary referral centres & Vets Now  

                     - Our Practice Management Software support team

                     - Our indemnity insurance company  

                     - Microchip company databases

• We may collect personal information about you from the following processes:  

                     -When you register with us as a client  

                     -When you talk to us on the phone or in our surgeries  

                     -When you use and complete request forms through our website  

                     -In emails and letters  

                     - In pet insurance claims or other documents  

                     - In customer surveys  

                     - If you take part in our competitions or promotions 
• Subject Access Rights – A request for Personal Data must be responded to within 30 days and is provided free of charge. Please contact our Data Protection Officer- Victoria Corderoy

• The Wheelhouse Veterinary Centre reserves the right to pass on your personal data to our relevant Debt Collection agency at the time should your account fall into arrears and such action become necessary

• You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it.  

• What if you want us to stop using your personal information?  You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’. There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it and we will review your request appropriately 

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or disputes. In this situation, we would not use or share your information in other ways while it is restricted

• You can ask us to restrict the use of your personal information if:

                     - It is not accurate

                     - It has been used unlawfully but you don’t want us to delete it

                     - It is not relevant anymore, but you want us to keep it for future use

                     - You have already asked us to stop using your data, but you are waiting for us to tell you if we are allowed to keep on using it If you wish to object to how we use your data or ask us to delete it or restrict how we use it, please contact us. 
How to complain

Please let us know if you are unhappy with how we have used your personal information. You can contact us in writing at: The Wheelhouse Veterinary Centre, Amersham Road, Chesham, Bucks, HP5 1NQ or by email: